Creative Soundworks CD740 spares

[Old Sparky]

The Creative.com website has mention of this Radio/CD player, and their enquiry form will only accept enquiries about the products listed in the drop-down menus.
The item in question is a stereo similar to, but IMHO, better made and better sounding than a BOSE Waveradio, mainly beacause the CD740 has a (downward facing) 4" Woofer and a small tweeter. I have been asked to repair one with a faulty volume control, which is a small rotary encoder about 12mm square. CPC stock an ALPS one which should do the job, so the stereo should be fixable, but it seems odd to me that the makers/importers no longer seem to support this product, which sold, I gather for around £200 as apposed to the £500 or more for a Bose.

[camallison]

This is also on their site - maybe the forums there would help?

The product you have selected has been classified as 'End of Service Life'.
Support for such products is limited to online materials, such as Knowledgebase Solutions, drivers, application updates and product documentations available on the Creative Customer Support website.
Customers are also welcome to participate in our discussion forums to obtain further information.

Colin

[PS - found here http://support.creative.com/Products/Pro...?catID=548&CatName=Cambridge+SoundWorks+Radios&prodID=10276&prodName=SoundWorks+Radio+CD+740&page=1 ]

[Old Sparky]

Don't know how I missed that page, Colin. Anyhow I'll order the ALPS rptary encoder from CPC (RE04225), fit it, and hopefully, the CD740 will then be as good as new. I see from a sticker inside, that it dates from 2003, so perhaps it's not surprising that Creative no longer supply spares for it.
Update 26/04/2014. Having fitted the RE04225 rotary encoder, I'm pleased to say the CD740 now works perfectly. A fair amount of dismantling/reassembling was needed to replace the encoder, but it was worth it. In my opinion the CD740 is superior to the much hyped BOSE 'wave radio', both in performance and build quality, with a much better slot loading CD player, plus a 3.5" Wooffer, which, although mounted facing downwards, gives a good acount of itself. Pity someone doesn't produce something like that todat!