Snap.do

[Retired]

Hi,

This virus Snap.do suddenly appeared on my computer attaching itself to Google Chrome which I use as browser.

I immediately deleted Google Chrome then re-installed it; now I could use Chrome again but as soon as I clicked "New Tab" Snap.do was still there.

I browsed the web and there are many sites explaining how to remove Snap.do but to be honest having already got this virus I don't want to risk playing around with unknown sites many of which demand money for their programs.

I downloaded AVG to see if this would locate and get rid of it but no it still remained so I then downloaded Virgin Media security which has now isolated Snap.do but unfortunately each time I try to open a new tab I now receive a "Dangerous Page" warning.

Allowing Snap.do into my computer is entirely my own fault because when it appeared I received a pop up warning saying do I want to allow this site; as I'm still getting used to my new computer I didn't recognize the warning so clicked cancel and now can't completely eradicate Snap.do.

I like Chrome and like being able to open new tabs which I find most useful but now I'm stuck with the Chrome front page only.

I'm very much a novice when it comes to this kind of thing but I believe it can be removed by going into the "Registry" I don't know how to do this and if I did I would be worried about doing more harm than good.

Can any of you computer experts please advise on how to dump Snap.do once and for all?

Kind regards, Col.

   

[Geaney]

Hi Col,

You could try following the instructions here -

http://www.youtube.com/watch?v=sjanw9JvBt8

Regards,

John

[Geaney]

Hopefully you can get rid of it without needing the end part about deleting entries from the registry. If you're not familiar with using regedit then I'd suggest you have someone who is to help out - and definitely do a registry backup before touching anything.

John

[ed731pdh]

Install a copy of Spybot SD while you are about it, lots of nasty adware lurking around attached to webpages.

[Refugee]

I use Firefox with Ghostry installed.
Someone posted a link to a site that crashed some users computers.
There were two screens full of nasty adware.
It blocked the lot.
I run Linux as my main operating system.
It is worth learning how to use it because you save a lot of time dealing with viruses in the long run.

[Retired]

Hi,

Thanks guys for your excellent advice and in particular to John for taking the time and trouble to add the video link.

I've run the video at least three times John but the instructions are too rapid for me to absorb easily so I'll have to keep running it until I grasp what to do. The information is there so its down to me. I did check Control Panel/Remove programs as soon as I saw the virus but it isn't listed which is a pity.

I'm pretty sure this virus entered whilst I clicked on a web link kindly sent to me by an old school chum via email; it suddenly appeared and I've received many such links from school chums previously without any trouble whatsoever. It beats me why the world is full of nasties rather than people rubbing along together in a friendly manner?

This virus is annoying me by just knowing it is in the background; it is isolated so not causing any damage; I'll spend more time trying to eradicate it later as I'm off into the workshop again to do a bit more work on the Barker restoration.

Your advice is much appreciated; thank you.

Kind regards, Col.

[Refugee]

Just keep trying different virus scanners until you find one that kills it.
They all vary in what they can get rid of.

[Radio Fixer]

Wonder if you did System Restore to a time before your unwanted app / adware would remove it. Should certainly take out any Registry entries

Gary

[Retired]

Hi,

Thanks Refugee and Gary. Good idea Gary; I'll have a look at system restore but I've run out of time for today; I think I've put enough hours in finishing the Barker restoration so time to relax and spend some quality time with Bron.

I'll spend time on this problem tomorrow and if I get stuck I'll back everything up to external hard drive then wipe this hard drive and start afresh as I'm wanting to make progress with other projects.

Kind regards, Col.

[Radio Fixer]

Wiping and going around again with a fresh S/W load is long winded ... You shouldnt have to do that, its really last resort.

G