23-01-2019, 08:14 PM
They completely disown a product with their own name on it. What a great way to enhance your company's reputation. Not.
Though they are correct in referring you to the retailer. The customer's contract is with the retailer and it's the retailer's job to sort out any problems. The flip side of this is when a retailer tries to get out of their responsibility by referring you to the manufacturer. This is normally wrong but sometimes this can be appropriate, for example if the retailer acknowledges responsibility but says that the manufacturer can sort out the problem more quickly or simply.
Though they are correct in referring you to the retailer. The customer's contract is with the retailer and it's the retailer's job to sort out any problems. The flip side of this is when a retailer tries to get out of their responsibility by referring you to the manufacturer. This is normally wrong but sometimes this can be appropriate, for example if the retailer acknowledges responsibility but says that the manufacturer can sort out the problem more quickly or simply.
www.borinsky.co.uk Jeffrey Borinsky www.becg.tv
