Ebay security

[ppppenguin]

When my Nationwide credit card was hacked the first I knew was that I had a transaction declined. The Nationwide knew, because they had blocked some suspicious transactions but they didn't tell me. Apparently their policy is to wait for the customer to contact them. Very unsatisfactory. At the same time there were a couple of other attempted hacks agianst other accounts. First Direct were excellent. They picked up the hacker immediately and contacted me promptly. They also told me the nature of the attempted hack; somebody phoned them trying to impersonate me but were picked up immediately by their voiceprint system. Three (the phone people) also were suspicious and contacted me. Nationwide never actually told me how my card was hacked but it was pretty obvious that it was phone based, not online.

All these hacks were, AFAIK, phone based, not online based. Though the info the hacker needed was either publicly available (name, address, DOB) or possibly from one of the many major database hacks such as Equifax. AFAIK my passowrds and secret info were nevr compromised. Banks etc have procedures for dealign with forgotten passwords etc and these checks at the Nationwide were sufficiently weak that they allowed a hacker into my account.