19-08-2018, 10:44 AM
Having got to the black screen, you need to type "ipconfig /all". Don't include the quotes.
Meanwhile, if you are definitely getting 9.4Mb/s uploads, then you can't be using ADSL; you must be using VDSL. How do Talk Talk describe the product you are using? Is the word "fibre" anywhere in there? Alternatively, could you be confusing download with upload? Could you provide a screen shot of the results? Right now, it sounds like something is very, very wrong indeed.
Regarding your phone socket, what matters is where the router plugs into the phone line - not the computer. The router should ideally plug in to the master socket. The Cat5 cable joining the router to the computer can be as long as you like, as that signal is nice and robust, but the signal on your phone line is fragile and needs handling with great care. However, let's not get side-tracked at this stage - we can come back to this later.
Meanwhile, if you are definitely getting 9.4Mb/s uploads, then you can't be using ADSL; you must be using VDSL. How do Talk Talk describe the product you are using? Is the word "fibre" anywhere in there? Alternatively, could you be confusing download with upload? Could you provide a screen shot of the results? Right now, it sounds like something is very, very wrong indeed.
Regarding your phone socket, what matters is where the router plugs into the phone line - not the computer. The router should ideally plug in to the master socket. The Cat5 cable joining the router to the computer can be as long as you like, as that signal is nice and robust, but the signal on your phone line is fragile and needs handling with great care. However, let's not get side-tracked at this stage - we can come back to this later.
