17-08-2018, 12:13 PM
Old Sparky,
Important: I say the following with my moderator hat on!
There have been many long conversations about this sort of stuff on UKVRRR and other forums. It is important that you follow a systematic approach and help us help you by answering all the questions we ask. With some of the threads I was involved with, the OP didn't answer the essential questions that were asked, but didn't want to admit that he didn't understand the questions (yet subsequently claimed that yes, of course he knew it all really!). I really don't want threads like that here - where personalities get in the way of engineering - so if this thread is to remain open, please answer the questions - or ask us to explain what you need to do when you don't understand the questions. None of this stuff is complicated, but we need to break things down and take one step at a time.
So,
Q1: What speed should you be getting?
Enter your phone number into this webpage: https://www.btwholesale.com/includes/adsl/adsl.htm
It will give you a range of speeds, based on factors like the distance between you and the exchange. Look for the ADSL numbers, not VDSL. If you are in any doubt, you could send me your home phone number in a PM and I could check for you, but it's pretty straightforward.
Q2: What is your current sync speed?
To find this out, you need to log in to the administrative interface of your router. You might not have done this before, so please do ask for instructions if in doubt (give us the make and model number of your router).
Before complaining to Talk Talk, you need to know what your line should be capable of. And you need to heed my caution in post #30. That is, if an engineer visits and determines that the fault is with your equipment, you could be charged for that visit. So my questions are aiming to help you avoid this - indeed, it might well be a problem you can fix yourself, as internal wiring can play up. But either way, when you make contact with Talk Talk (and perhaps talk to a visiting engineer), you will hopefully be much better informed and therefore better able to get a satisfactory resolution.
Mark
Important: I say the following with my moderator hat on!
There have been many long conversations about this sort of stuff on UKVRRR and other forums. It is important that you follow a systematic approach and help us help you by answering all the questions we ask. With some of the threads I was involved with, the OP didn't answer the essential questions that were asked, but didn't want to admit that he didn't understand the questions (yet subsequently claimed that yes, of course he knew it all really!). I really don't want threads like that here - where personalities get in the way of engineering - so if this thread is to remain open, please answer the questions - or ask us to explain what you need to do when you don't understand the questions. None of this stuff is complicated, but we need to break things down and take one step at a time.
So,
Q1: What speed should you be getting?
Enter your phone number into this webpage: https://www.btwholesale.com/includes/adsl/adsl.htm
It will give you a range of speeds, based on factors like the distance between you and the exchange. Look for the ADSL numbers, not VDSL. If you are in any doubt, you could send me your home phone number in a PM and I could check for you, but it's pretty straightforward.
Q2: What is your current sync speed?
To find this out, you need to log in to the administrative interface of your router. You might not have done this before, so please do ask for instructions if in doubt (give us the make and model number of your router).
Before complaining to Talk Talk, you need to know what your line should be capable of. And you need to heed my caution in post #30. That is, if an engineer visits and determines that the fault is with your equipment, you could be charged for that visit. So my questions are aiming to help you avoid this - indeed, it might well be a problem you can fix yourself, as internal wiring can play up. But either way, when you make contact with Talk Talk (and perhaps talk to a visiting engineer), you will hopefully be much better informed and therefore better able to get a satisfactory resolution.
Mark
