02-08-2018, 01:02 PM
I left PlusNet (after nearly 20 years) for Zen earlier this year. Haven't looked back Everything is so much better, and it's not really costing much more (if it were, I'd still be happy to pay it). Wish I'd done it years ago - they've become a shadow of their former selves. I also took my phone line to them too.
Zen includes webspace - although I didn't really notice it until after I'd signed up. I haven't tried using it, as I pay for my own hosting (£3.99 a month) from someone else. They also include a high-end router that is so much better than the usual freebies. And a static IP, so I could host my website myself if I fancied...
I decided to leave some years back - after this thread: http://golbornevintageradio.co.uk/forum/...p?tid=4602 - after hearing about the sorts of deals you can get (some where detailed elsewhere - Jeffrey's deal was discussed on VRAT at the time, for example), I rang them to see what I could get, and they accused me of lying - apparently those deals would not have been available to anyone, ever. Sending them links to the various postings didn't help. I tried a second time a while after - knowing that there's an element of luck with who you speak to and what sort of mood they are in - but no joy. Not even the "customer retention" people would offer me anything close to what others were getting.
The hardest and most time consuming part of the exercise - which I admit that I did put off for quite a while - was untangling my Plusnet email addresses from my life, but once done - and that will never need to be done again - it was plain sailing. Apart from the fact that they didn't cease the service for me when they should, so I had to contact them to get them to do that. I did that before the direct debit date, and took screenshots of the on-line conversation, just in case, but luckily didn't need that. But had I not contacted them, I'm 100% confident that they would have kept on debiting my account.
Would never go near Talk Talk - they "slammed" me once, and I've never forgotten or forgiven. I know many unhappy but apathetic customers...
Anyway, as far as this thread goes, as has been suggested, leave the router on 24/7. If it doesn't improve significantly after a week, check your internal wiring and then raise the issue with your ISP. Before doing so, you need to be 100% confident that it's not your PC, and has been noted, this is the problem with only having one device. Not much we can do about that, but do be aware that if an engineer from Openreach turns up and determines that the fault is with any of your equipment, you'll be charged for that visit. That should be incentive enough to seek out a local friend with a reasonably modern laptop who can visit and double-check your speed.
Incidentally, there is a difference between cookies, history and cache, and you can clear your cache without clearing your history or cookies. That probably won't help in this instance, but there's a lot of information about all this sort of stuff out there. Google is your friend
Zen includes webspace - although I didn't really notice it until after I'd signed up. I haven't tried using it, as I pay for my own hosting (£3.99 a month) from someone else. They also include a high-end router that is so much better than the usual freebies. And a static IP, so I could host my website myself if I fancied...
I decided to leave some years back - after this thread: http://golbornevintageradio.co.uk/forum/...p?tid=4602 - after hearing about the sorts of deals you can get (some where detailed elsewhere - Jeffrey's deal was discussed on VRAT at the time, for example), I rang them to see what I could get, and they accused me of lying - apparently those deals would not have been available to anyone, ever. Sending them links to the various postings didn't help. I tried a second time a while after - knowing that there's an element of luck with who you speak to and what sort of mood they are in - but no joy. Not even the "customer retention" people would offer me anything close to what others were getting.
The hardest and most time consuming part of the exercise - which I admit that I did put off for quite a while - was untangling my Plusnet email addresses from my life, but once done - and that will never need to be done again - it was plain sailing. Apart from the fact that they didn't cease the service for me when they should, so I had to contact them to get them to do that. I did that before the direct debit date, and took screenshots of the on-line conversation, just in case, but luckily didn't need that. But had I not contacted them, I'm 100% confident that they would have kept on debiting my account.
Would never go near Talk Talk - they "slammed" me once, and I've never forgotten or forgiven. I know many unhappy but apathetic customers...
Anyway, as far as this thread goes, as has been suggested, leave the router on 24/7. If it doesn't improve significantly after a week, check your internal wiring and then raise the issue with your ISP. Before doing so, you need to be 100% confident that it's not your PC, and has been noted, this is the problem with only having one device. Not much we can do about that, but do be aware that if an engineer from Openreach turns up and determines that the fault is with any of your equipment, you'll be charged for that visit. That should be incentive enough to seek out a local friend with a reasonably modern laptop who can visit and double-check your speed.
Incidentally, there is a difference between cookies, history and cache, and you can clear your cache without clearing your history or cookies. That probably won't help in this instance, but there's a lot of information about all this sort of stuff out there. Google is your friend
