29-11-2016, 02:54 PM
Hi.
I know that Jeffrey has mentioned this before about your legal rights.
The problem is though is that the manufacturer will rarely back up the retailer with any form of compensation (been there and have the paperwork to prove it) if the item fails out with the "warranty" the manufacturer gives.
It then falls back on the retailer to solve the problem with no back up. It was one reason that I stopped selling new sets back in the naughties.
TBH it is about time the loophole was plugged and manufacturers bear the full brunt of the fallout from the SOGA and not the hard pressed small retailer.
I know that Jeffrey has mentioned this before about your legal rights.
The problem is though is that the manufacturer will rarely back up the retailer with any form of compensation (been there and have the paperwork to prove it) if the item fails out with the "warranty" the manufacturer gives.
It then falls back on the retailer to solve the problem with no back up. It was one reason that I stopped selling new sets back in the naughties.
TBH it is about time the loophole was plugged and manufacturers bear the full brunt of the fallout from the SOGA and not the hard pressed small retailer.
