16-03-2015, 08:45 PM
OK - thought that would probably have been the case 
It's just that external PSUs cause all sorts of havoc with certain set top boxes, including the sort of fault you describe. They are "subbed" out to the cheapest bidder, and sometimes they are inadequate from new (especially for units with HDDs in them).
I'd be inclined to get a refund. Whatever is going on, it might not be straightforward. Perhaps before doing so, could you borrow another box from a friend? Then at least you can argue more strongly that there is an endemic problem with that model. It can happen - have you tried searching for the exact model number to see if this is a known issue?
Needless to say, after just a few months, the retailer should take it back with no questions asked. It's their problem, not Goodman's...
It's just that external PSUs cause all sorts of havoc with certain set top boxes, including the sort of fault you describe. They are "subbed" out to the cheapest bidder, and sometimes they are inadequate from new (especially for units with HDDs in them).
I'd be inclined to get a refund. Whatever is going on, it might not be straightforward. Perhaps before doing so, could you borrow another box from a friend? Then at least you can argue more strongly that there is an endemic problem with that model. It can happen - have you tried searching for the exact model number to see if this is a known issue?
Needless to say, after just a few months, the retailer should take it back with no questions asked. It's their problem, not Goodman's...
