Is this a new twist on expiring after warranty is out?

[pwdrive]

We got a fridge from John Lewis, they delivered it from afar, our place can be difficult to find but they liased by phone in an excellent manner, a few hours after the delivery we got a call from John Lewis to ask if we had managed to install it ok and if everything was ok, a courtesy call I guess you calls it.
Was impressed.
We have a Gorenje gas hob, very well built and so far reliable and easy to clean.

Lawrence.