26-12-2012, 10:07 PM
(This post was last modified: 26-12-2012, 10:13 PM by Robert Darwent.)
Thanks for the replies.
I've already found and read the FAQ's and it all sounds very simple to continue to access issues doesn't it. Trouble is if you search for Radio Bygones magazine on the Pocket Mags site it isn't even listed, EPE is, but not RB! So how do you select an issue to view online?
The offline reader also sounds simple as well doesn't it. Again, trouble is it requires a minimum of Service Pack 3 on my XP system and even then insists on version 4 of NET Framework as well. Of course my computers only have Service Pack 2 installed at present. Even if you do all that is required to use the reader it is a Beta version and many users are reporting it crashes their system or slows it considerably (10 to 20 seconds to turn a page!) and have been forced to remove it. A great deal of 'faffing' around in order to use a second rate document reader!
I'm in the situation of having been sent 6 download links for each of the 2013 issues when they become available that now link to 404 error messages. The FAQ's page seems only to be interested in new subscriptions and not to cater for those that like myself have already took out a subscription already.
Since posting my initial message I have received a brief reply direct from Alan Winstanley in which he states; "Pdfs are currently being prepared for Radio Bygones legacy subscriptions, this is work in progress. I have forwarded your mail to the office, there should be no difficulty if you contact them direct by Email for a response." So I will have to wait and see what happens I suppose.
However, this entire situation has been very poorly handled from the point of view of existing subscribers in my opinion. Issues with piracy aside, that is no reason to alienate legitimate long standing readers to the point of cancelling their subscriptions, which is what is happening if you read a lot of the responses in the thread on the Chat Zone forum. At the very least a simple email sent to each current subscriber explaining the change and information on what they need to do to continue to receive the magazine would have minimised all of this inconvenience.
Regards
I've already found and read the FAQ's and it all sounds very simple to continue to access issues doesn't it. Trouble is if you search for Radio Bygones magazine on the Pocket Mags site it isn't even listed, EPE is, but not RB! So how do you select an issue to view online?
The offline reader also sounds simple as well doesn't it. Again, trouble is it requires a minimum of Service Pack 3 on my XP system and even then insists on version 4 of NET Framework as well. Of course my computers only have Service Pack 2 installed at present. Even if you do all that is required to use the reader it is a Beta version and many users are reporting it crashes their system or slows it considerably (10 to 20 seconds to turn a page!) and have been forced to remove it. A great deal of 'faffing' around in order to use a second rate document reader!
I'm in the situation of having been sent 6 download links for each of the 2013 issues when they become available that now link to 404 error messages. The FAQ's page seems only to be interested in new subscriptions and not to cater for those that like myself have already took out a subscription already.
Since posting my initial message I have received a brief reply direct from Alan Winstanley in which he states; "Pdfs are currently being prepared for Radio Bygones legacy subscriptions, this is work in progress. I have forwarded your mail to the office, there should be no difficulty if you contact them direct by Email for a response." So I will have to wait and see what happens I suppose.
However, this entire situation has been very poorly handled from the point of view of existing subscribers in my opinion. Issues with piracy aside, that is no reason to alienate legitimate long standing readers to the point of cancelling their subscriptions, which is what is happening if you read a lot of the responses in the thread on the Chat Zone forum. At the very least a simple email sent to each current subscriber explaining the change and information on what they need to do to continue to receive the magazine would have minimised all of this inconvenience.
Regards
