Airprint problem

[ppppenguin]

Any Apple users here? I don't have any Apple devices but my GF does. Recently we got a new printer for her, a Canon Pixma MG535 if memory serves me right.

http://www.argos.co.uk/static/Product/pa...498397.htm

This is Airprint capable and when we tried it with her iphone 4 it just worked. However she can't get it to work with her (5 year old?) Macbook or her (3 year old?) ipad. The ipad and macbook just can't see any print devices.

Any suggestions?

[Yorkie]

I'm presently away from home at my son's house Jeffrey,  so am using my i-pad for internet access. All of the computers/phones that my son and his family use are Apple and I don't have any problem printing wirelessly on their printer. Not sure how much you know about printing from an i-pad, so apolgies in advance if I'm telling you something that you already know but having tried that, you still can't get it to work: 

At the top RH of the screen next to the address line there's a little box with a blue outline (about 5mm or so square). In the centre right at the top of the box is an up arrow. If you touch the box with your finger it will open up a sub menu of icons which  includes 'mail', 'print' and some bits of nonsense such as twitter and facebook. All I need to do is touch the screen on 'print', and the printer shows up and asks if I want single or double sided. (you might have to 'swipe' the sub menu to the left or right with your finger to get the print icon to appear).

Hope that's helpful.

[ppppenguin]

I know nowt about Apple kit but we found the box with arrow easily enough. When we tried that the icon for "print" didn't appear. Mail and others did appear. Worked fine on the iphone but not on the ipad or macbook.

[Yorkie]

OK  Jeffrey - when I  open the box 'Mail' is immediately visible as the first icon on the top LH of the two rows of ten icons. However, 'Print' isn't visible - it's seventh from the left on the bottom row on my i-pad, but I guess from what you're saying, even if you swipe the icons to reveal the hidden ones, the 'Print' one still doesn't appear.

If that's so, at the far right of the lower line you'll see 'More'. If you touch that, a drop down menu should appear, where hopefully, among other things' 'Print' should be there.

I don't think a printer has to even be present (for the i-pad to sense its presence via wi-fi) for the icon to be there - it's all part of the operating system whther or not a printer actually exists. If the icon is missing completly, that seems very odd.
 
Best of luck with it - it sounds like one for the Apple Forum geeks to help with! (Apple products spawn such individuals in abundance!).

[ppppenguin]

Thank you. Next time I see her we'll give it another try.

[ppppenguin]

An update. Tried again at the weekend and got the ipad to print. No idea what was wrong before. It just worked. The only snag is when printing a photo we couldn't find any way of sizing it sensibly. It came out scaled up by about 20% wrt the A4 page. Didn't seem to be any "print to fit paper" or % scaling functions.

No luck with the Macbook. At least it found the printer this time and accepted the print job. Macbook said it was sending to the printer but nothing happened. After a while it seems to finish sending. The printer still does nothing. At least we can see scaling controls here but not doing much good as we can't actually print! Tried with a USB cable too. No difference.

[Yorkie]

Partial success then Jeffrey!

Presumably the Macbook has the up to date driver installed for the printer? I don't have a Macbook any more, but when I did, I needed to install the driver for my printer, whereas my i-pad seems to just print from any printer to which it can connect wirelessly.

Maybe a query on the Mac Forum would produce and answer?

Good luck with it.